ServiceNow, the artificial intelligence (AI) platform for business transformation, has announced new human resources (HR) innovations that empower leaders to fuel employee and business growth. HR and generative artificial intelligence (GenAI) innovations enhance employee communications, improve employee engagement, and make it easier than ever for employees to get support across departments from a single point of entry. 

Additionally, new capabilities within talent development and employee journey management give leaders better insight into employee experiences and aspirations, simplifying workforce management.

According to ServiceNow's Employee Experience Trends Report, the digital transformation imperative is elevating the role of chief human resources officers (CHROs) and their leadership teams across all industries. 

Almost half of senior HR executives are now more involved in growth and business decisions, and 52% of HR leaders at digitally advanced organizations see talent management skills as the most important skills for their jobs — 10 points higher than HR leaders at less digitally mature organizations. 

Now more than ever, CHROs must use their growing influence to drive technology transformation, connecting the people strategy to the business strategy.

"AI is ushering in a human renaissance, unlocking new opportunities, creativity, and innovation for employees. In this new era, CEOs are calling on their chief people officers to help shape and implement a strategic plan for people-led, tech-enabled business transformation," said Jacqui Canney, chief people officer at ServiceNow. 

"As HR leaders, we need to embrace our seat at the table and harness the power of AI. Doing so delivers clear advantages — higher growth, lower operating costs, stronger engagement, and increased employee productivity."

ServiceNow launched Employee Center with a goal of giving employees a single place to get help across departments, find company-wide communications and access various enterprise apps. 

"ServiceNow is doubling down on its commitment to helping HR leaders support employees at every stage of their journey — from hire to retire," said Gretchen Alarcon, senior vice president and general manager, at Employee Workflows, ServiceNow. 

"We're harnessing the AI-powered Now Platform to help our customers leverage data and insights in a single system to create future-ready talent and empower employees to do their best work while driving business growth."

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